Introducing Interactive manuals: Ensure an optimal product experience with online white label manuals

April 8, 2024

Most companies offer a standard PDF product manual for their customers.

However, this often results in manuals not being read or lost, leading to poor customer experience, incorrect product use, and more returns and support cases.

But it doesn’t have to be this way.

At Onics, we are now launching a new product manual service that lets you offer online, interactive manuals – ensuring a much better product onboarding experience for your customers and easier maintenance for you.

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Offer interactive and easy-to-maintain digital manuals in your brand

As part of a white label solution with Onics, you can now choose to offer online, interactive product manuals that give your customers a much nicer and more enjoyable onboarding experience.

These manuals can easily be customized to your brand and because they are online, edits you make in the manuals will instantly be updated in your customers manual, ensuring your customers always have the newest information.

Furthermore, the online manuals let you track the use of your manuals giving you valuable data about your customers’ preferences and demographics.

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A better onboarding experience for your customers, easier maintenance for you

Using the new interactive manuals comes with a wide range of benefits for both you and your customers:

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Key benefits for you:

Update manual content instantly and make sure your customers have the newest information
Show and demonstrate your products more in-depth through embedded videos and images
Lower support cases as product instructions can be presented in much more detail
Easily search, find, and replace specific content across your manual at once
Go paperless and avoid having to scrap physical manuals
Save time and resources managing paper manuals
Get new customer insights by collecting 1st party data on customer's manual use, preferences, and demographics.

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Key benefits for your customers:

No more searching for a paper manual or PDF. Manuals are always at hand on your customer's smartphone or other device.
Easy navigation through interactive elements and an intuitive user interface
More enjoyable and engaged experience with your manuals through buttons, videos, and images
Let customers install your manuals on their device
Newest information added is instantly available to your customers.

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Try it out for yourself – scan the QR code

In Onics, we have created interactive manuals for our products in our frient brand.

Scan the QR code and experience for yourself how an interactive manual works and can look like. Remember you can customize your own manuals to fit your brand's look.