FAQ

Do you have questions relating to your new frients? Find the answers to a list of frequently asked questions here. In case you have additional questions, please contact your retailer.
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General FAQs

What is frient?

frient is the shortcut to your peace of mind. With frient wireless smart home devices, there is always someone safeguarding what matters the most to you. A frient who ensures that you and your loved ones are always safe and comfortable. A frient who watches your home – even when you’re not there - and leads you on the way to a green and safe everyday life.

To connect and control to your frient device, you will need a Zigbee-supporting smart home hub and a web- or mobile app.

Where can I buy frient devices?

You can find a list of retailers carrying our friently products here

How can I get started with frient?

To get started with frient, you will first need a Zigbee-supporting hub compatible with the friently devices and functionalities (find a list of compatible hubs under 'Compatible hubs'). You will also need a smartphone or tablet where you can download your smart home app.

What is a hub?

A hub, also called a gateway, is the heart of your smart home system. It enables communications between all the parts of your smart home system: your wireless networks, smartphone/tablet app, smart devices, and appliances.

Which hubs do frient devices work with?

While we don’t offer hubs in the frient product range, the devices should be compatible with hubs which are Zigbee certified. You can find an overview of hubs which we have integrated and tested our friently devices with here.

What is Zigbee?

Zigbee is a wireless network, and one of the world's most trusted and secure standard protocols in wireless communication. All frient devices are Zigbee certified and can connect and communicate with each other using the same IoT language.

frient devices

General device questions

What is frient?

frient is the shortcut to your peace of mind. With frient wireless smart home devices, there is always someone safeguarding what matters the most to you. A frient who ensures that you and your loved ones are always safe and comfortable. A frient who watches your home – even when you’re not there - and leads you on the way to a green and safe everyday life.

To connect and control to your frient device, you will need a Zigbee-supporting smart home hub and a web- or mobile app.

Where can I buy frient devices?

You can find a list of retailers carrying our friently products here

How can I get started with frient?

To get started with frient, you will first need a Zigbee-supporting hub compatible with the friently devices and functionalities (find a list of compatible hubs under 'Compatible hubs'). You will also need a smartphone or tablet where you can download your smart home app.

What is a hub?

A hub, also called a gateway, is the heart of your smart home system. It enables communications between all the parts of your smart home system: your wireless networks, smartphone/tablet app, smart devices, and appliances.

Which hubs do frient devices work with?

While we don’t offer hubs in the frient product range, the devices should be compatible with hubs which are Zigbee certified. You can find an overview of hubs which we have integrated and tested our friently devices with here.

What is Zigbee?

Zigbee is a wireless network, and one of the world's most trusted and secure standard protocols in wireless communication. All frient devices are Zigbee certified and can connect and communicate with each other using the same IoT language.

Product updates

What is frient?

frient is the shortcut to your peace of mind. With frient wireless smart home devices, there is always someone safeguarding what matters the most to you. A frient who ensures that you and your loved ones are always safe and comfortable. A frient who watches your home – even when you’re not there - and leads you on the way to a green and safe everyday life.

To connect and control to your frient device, you will need a Zigbee-supporting smart home hub and a web- or mobile app.

Where can I buy frient devices?

You can find a list of retailers carrying our friently products here

How can I get started with frient?

To get started with frient, you will first need a Zigbee-supporting hub compatible with the friently devices and functionalities (find a list of compatible hubs under 'Compatible hubs'). You will also need a smartphone or tablet where you can download your smart home app.

What is a hub?

A hub, also called a gateway, is the heart of your smart home system. It enables communications between all the parts of your smart home system: your wireless networks, smartphone/tablet app, smart devices, and appliances.

Which hubs do frient devices work with?

While we don’t offer hubs in the frient product range, the devices should be compatible with hubs which are Zigbee certified. You can find an overview of hubs which we have integrated and tested our friently devices with here.

What is Zigbee?

Zigbee is a wireless network, and one of the world's most trusted and secure standard protocols in wireless communication. All frient devices are Zigbee certified and can connect and communicate with each other using the same IoT language.

Electricity Meter Interface

What is frient?

frient is the shortcut to your peace of mind. With frient wireless smart home devices, there is always someone safeguarding what matters the most to you. A frient who ensures that you and your loved ones are always safe and comfortable. A frient who watches your home – even when you’re not there - and leads you on the way to a green and safe everyday life.

To connect and control to your frient device, you will need a Zigbee-supporting smart home hub and a web- or mobile app.

Where can I buy frient devices?

You can find a list of retailers carrying our friently products here

How can I get started with frient?

To get started with frient, you will first need a Zigbee-supporting hub compatible with the friently devices and functionalities (find a list of compatible hubs under 'Compatible hubs'). You will also need a smartphone or tablet where you can download your smart home app.

What is a hub?

A hub, also called a gateway, is the heart of your smart home system. It enables communications between all the parts of your smart home system: your wireless networks, smartphone/tablet app, smart devices, and appliances.

Which hubs do frient devices work with?

While we don’t offer hubs in the frient product range, the devices should be compatible with hubs which are Zigbee certified. You can find an overview of hubs which we have integrated and tested our friently devices with here.

What is Zigbee?

Zigbee is a wireless network, and one of the world's most trusted and secure standard protocols in wireless communication. All frient devices are Zigbee certified and can connect and communicate with each other using the same IoT language.

Electricity Meter Interface 2, LED

What is frient?

frient is the shortcut to your peace of mind. With frient wireless smart home devices, there is always someone safeguarding what matters the most to you. A frient who ensures that you and your loved ones are always safe and comfortable. A frient who watches your home – even when you’re not there - and leads you on the way to a green and safe everyday life.

To connect and control to your frient device, you will need a Zigbee-supporting smart home hub and a web- or mobile app.

Where can I buy frient devices?

You can find a list of retailers carrying our friently products here

How can I get started with frient?

To get started with frient, you will first need a Zigbee-supporting hub compatible with the friently devices and functionalities (find a list of compatible hubs under 'Compatible hubs'). You will also need a smartphone or tablet where you can download your smart home app.

What is a hub?

A hub, also called a gateway, is the heart of your smart home system. It enables communications between all the parts of your smart home system: your wireless networks, smartphone/tablet app, smart devices, and appliances.

Which hubs do frient devices work with?

While we don’t offer hubs in the frient product range, the devices should be compatible with hubs which are Zigbee certified. You can find an overview of hubs which we have integrated and tested our friently devices with here.

What is Zigbee?

Zigbee is a wireless network, and one of the world's most trusted and secure standard protocols in wireless communication. All frient devices are Zigbee certified and can connect and communicate with each other using the same IoT language.

Intelligent Smoke Alarm

What is frient?

frient is the shortcut to your peace of mind. With frient wireless smart home devices, there is always someone safeguarding what matters the most to you. A frient who ensures that you and your loved ones are always safe and comfortable. A frient who watches your home – even when you’re not there - and leads you on the way to a green and safe everyday life.

To connect and control to your frient device, you will need a Zigbee-supporting smart home hub and a web- or mobile app.

Where can I buy frient devices?

You can find a list of retailers carrying our friently products here

How can I get started with frient?

To get started with frient, you will first need a Zigbee-supporting hub compatible with the friently devices and functionalities (find a list of compatible hubs under 'Compatible hubs'). You will also need a smartphone or tablet where you can download your smart home app.

What is a hub?

A hub, also called a gateway, is the heart of your smart home system. It enables communications between all the parts of your smart home system: your wireless networks, smartphone/tablet app, smart devices, and appliances.

Which hubs do frient devices work with?

While we don’t offer hubs in the frient product range, the devices should be compatible with hubs which are Zigbee certified. You can find an overview of hubs which we have integrated and tested our friently devices with here.

What is Zigbee?

Zigbee is a wireless network, and one of the world's most trusted and secure standard protocols in wireless communication. All frient devices are Zigbee certified and can connect and communicate with each other using the same IoT language.

Motion Sensor & Motion Sensor Pro

What is frient?

frient is the shortcut to your peace of mind. With frient wireless smart home devices, there is always someone safeguarding what matters the most to you. A frient who ensures that you and your loved ones are always safe and comfortable. A frient who watches your home – even when you’re not there - and leads you on the way to a green and safe everyday life.

To connect and control to your frient device, you will need a Zigbee-supporting smart home hub and a web- or mobile app.

Where can I buy frient devices?

You can find a list of retailers carrying our friently products here

How can I get started with frient?

To get started with frient, you will first need a Zigbee-supporting hub compatible with the friently devices and functionalities (find a list of compatible hubs under 'Compatible hubs'). You will also need a smartphone or tablet where you can download your smart home app.

What is a hub?

A hub, also called a gateway, is the heart of your smart home system. It enables communications between all the parts of your smart home system: your wireless networks, smartphone/tablet app, smart devices, and appliances.

Which hubs do frient devices work with?

While we don’t offer hubs in the frient product range, the devices should be compatible with hubs which are Zigbee certified. You can find an overview of hubs which we have integrated and tested our friently devices with here.

What is Zigbee?

Zigbee is a wireless network, and one of the world's most trusted and secure standard protocols in wireless communication. All frient devices are Zigbee certified and can connect and communicate with each other using the same IoT language.

Air Quality Sensor

What is frient?

frient is the shortcut to your peace of mind. With frient wireless smart home devices, there is always someone safeguarding what matters the most to you. A frient who ensures that you and your loved ones are always safe and comfortable. A frient who watches your home – even when you’re not there - and leads you on the way to a green and safe everyday life.

To connect and control to your frient device, you will need a Zigbee-supporting smart home hub and a web- or mobile app.

Where can I buy frient devices?

You can find a list of retailers carrying our friently products here

How can I get started with frient?

To get started with frient, you will first need a Zigbee-supporting hub compatible with the friently devices and functionalities (find a list of compatible hubs under 'Compatible hubs'). You will also need a smartphone or tablet where you can download your smart home app.

What is a hub?

A hub, also called a gateway, is the heart of your smart home system. It enables communications between all the parts of your smart home system: your wireless networks, smartphone/tablet app, smart devices, and appliances.

Which hubs do frient devices work with?

While we don’t offer hubs in the frient product range, the devices should be compatible with hubs which are Zigbee certified. You can find an overview of hubs which we have integrated and tested our friently devices with here.

What is Zigbee?

Zigbee is a wireless network, and one of the world's most trusted and secure standard protocols in wireless communication. All frient devices are Zigbee certified and can connect and communicate with each other using the same IoT language.

Hubs and connectivity

What is frient?

frient is the shortcut to your peace of mind. With frient wireless smart home devices, there is always someone safeguarding what matters the most to you. A frient who ensures that you and your loved ones are always safe and comfortable. A frient who watches your home – even when you’re not there - and leads you on the way to a green and safe everyday life.

To connect and control to your frient device, you will need a Zigbee-supporting smart home hub and a web- or mobile app.

Where can I buy frient devices?

You can find a list of retailers carrying our friently products here

How can I get started with frient?

To get started with frient, you will first need a Zigbee-supporting hub compatible with the friently devices and functionalities (find a list of compatible hubs under 'Compatible hubs'). You will also need a smartphone or tablet where you can download your smart home app.

What is a hub?

A hub, also called a gateway, is the heart of your smart home system. It enables communications between all the parts of your smart home system: your wireless networks, smartphone/tablet app, smart devices, and appliances.

Which hubs do frient devices work with?

While we don’t offer hubs in the frient product range, the devices should be compatible with hubs which are Zigbee certified. You can find an overview of hubs which we have integrated and tested our friently devices with here.

What is Zigbee?

Zigbee is a wireless network, and one of the world's most trusted and secure standard protocols in wireless communication. All frient devices are Zigbee certified and can connect and communicate with each other using the same IoT language.

Security

What is frient?

frient is the shortcut to your peace of mind. With frient wireless smart home devices, there is always someone safeguarding what matters the most to you. A frient who ensures that you and your loved ones are always safe and comfortable. A frient who watches your home – even when you’re not there - and leads you on the way to a green and safe everyday life.

To connect and control to your frient device, you will need a Zigbee-supporting smart home hub and a web- or mobile app.

Where can I buy frient devices?

You can find a list of retailers carrying our friently products here

How can I get started with frient?

To get started with frient, you will first need a Zigbee-supporting hub compatible with the friently devices and functionalities (find a list of compatible hubs under 'Compatible hubs'). You will also need a smartphone or tablet where you can download your smart home app.

What is a hub?

A hub, also called a gateway, is the heart of your smart home system. It enables communications between all the parts of your smart home system: your wireless networks, smartphone/tablet app, smart devices, and appliances.

Which hubs do frient devices work with?

While we don’t offer hubs in the frient product range, the devices should be compatible with hubs which are Zigbee certified. You can find an overview of hubs which we have integrated and tested our friently devices with here.

What is Zigbee?

Zigbee is a wireless network, and one of the world's most trusted and secure standard protocols in wireless communication. All frient devices are Zigbee certified and can connect and communicate with each other using the same IoT language.

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